My username and password are not working, what should I do?

First, don't panic, the security system sometimes just has a glitch, regardless of what the issue is contact us at with the subject line 'PASSWORD PROBLEM' and we will get back to you as soon as possible.  If you have just joined and you can not log in, remember that your words are case sensitive.  Copy and paste to get them just right.  FiT is not the same as fit, as an example.